Last updated 11 Sep 2026
If you're not satisfied with your rug, you may return it within 30 days of delivery for a full refund, provided it is unused, unwashed, and in its original condition and packaging. Custom or made-to-order rugs are not eligible for return unless the piece arrives damaged or materially different from what was ordered.
Contact us at info@jagdambarugs.com or call +91 96722 65877 with your order number and reason for return. We'll confirm eligibility and share return instructions, including pickup arrangements where available.
Once we receive and inspect the returned rug, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 7-10 business days. Original shipping charges are non-refundable; return shipping is free for defective or incorrectly shipped items, and the customer's responsibility otherwise.
If your rug arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with photos of the item and packaging so we can arrange a replacement or full refund at no cost to you.
We currently handle exchanges as a return followed by a new order. Contact us and we'll guide you through it.